Privacy Policy
The Leadership Change Catalyst Ltd (“We”) is committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about the clients we work with and the people who visit the website, how we use it, and how we keep it secure.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Leadership Change Catalyst Ltd, Registration Number 747861, Republic of Ireland.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
By visiting leadershipchangecatalyst.com and working with The Leadership Change Catalyst Ltd, you are accepting and consenting to the practices described in this policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@leadershipchangecatalyst.com
We obtain information about you when you use our website, for example, when you complete the contact form, and consent form, when you complete the site registration form, purchase a product from the site, or engage with other forms within the site.
Information we may collect from you
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site, leadershipchangecatalyst.com (our site), or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion, or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, and photograph.
Information we collect about you.
With regard to each of your visits to our site, we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We are also working closely with third parties (including, for example, personal assistants, sub-contractors in technical, payment and delivery services, analytics providers, and search information providers,) and may receive information about you from them.
If you purchase a product from the website, your card information is not held by Us, it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.
How long will the information be kept?
I (Linda Scotti, Director, The Leadership Change Catalyst Ltd) will keep Your session notes with your initials for 5 years after the session has finished.
Financial information/invoices will be kept for seven years.
Contracts and e-mail exchanges between us will be kept for ten years; unless you ask for them to be deleted sooner.
EMCC may look at coaching logs to verify our coaching hours. I will ask your permission to include your name and email address in there. I (Linda Scotti, Director, The Leadership Change Catalyst Ltd) will keep this log for as long as I am a credentialed coach.
Use made of the information
We use information held about you in the following ways:
Information you give to us
We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
To notify you about changes to our service;
To keep my (Linda Scotti, Director, The Leadership Change Catalyst Ltd) EMCC EIA credential up-to-date;
To ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you
We will use this information:
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service when you choose to do so;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other site users about goods or services that may interest you or them.
We may combine this information with the information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your information with selected third parties including:
Associates, suppliers, and sub-contractors for the performance of any contract we enter into with you.
Analytics and search engine providers that assist us in the improvement and optimization of our site.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If The Leadership Change Catalyst Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, and other agreements; or to protect the rights, property, or safety of The Leadership Change Catalyst Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. The Leadership Change Catalyst Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@leadershipchangecatalyst.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. You can change your marketing preferences at any time by contacting me at info@leadershipchangecatalyst.com.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
How you can access and update your information
The accuracy of your information is important to me. You have the right to request a copy of the information I hold about you so that you can ensure its accuracy. You can do this by sending an email to: info@leadershipchangecatalyst.com.
When you give us personal information, we take steps to ensure that it’s treated securely.
As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
What’s a cookie?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regard to how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.
Cookies are either:
– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
Cookies can also be categorized as follows:
– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources, and see which parts of the site are most popular.
– Functionality cookies: These cookies allow our website to remember the choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymized.
Links to other websites
The website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@leadershipchangecatalyst.com.
The Leadership Change Catalyst, September 2023